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BlackBerry® Z10

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Dale65
Posts: 5
Registered: ‎03-09-2013
My Carrier: Bell
Accepted Solution

Z10 Contact problem with BBM

I recently updated my Z10 via BB Link to software release 10.2.0.424 and since then something strange is happening with my contacts. I search for a name using the contact APP and call the office number. After the call the name of the contact still appears in my list of contacts but when I open the contacts to view the details the name has been replaced with a BBM PIN#. The PIN# is also appearing in the call list instead of the name. The name is still in the contact list. Here is the weird thing in one instance the BBM PIN# is for the persons personal BlackBerry phone and not used for his work (the number at which I called him) he does not use his personal phone for business or his work email. How did his personal BB PIN # end up on my phone?

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Developer
josuefunes
Posts: 1,057
Registered: ‎06-11-2013
My Carrier: *

Re: Z10 Contact problem with BBM

Hello Dale65

 

Welcome to http://supportforums.blackberry.com/

 

Follow the instructions to reload the OS with BlackBerry Link

 

Connect your BB10 and run BBLink
Then go to preference and press the reload option software

Let the process do all your work, and then you start setting your BB
And load your backup.

And let us know if your problem evidences the persistence.

 

You must have the latest version of the BlackBerry Link installed

 

Today update the BlackBerry Link to version 1.2.0.32 

Downloading BlackBerry Link v1.2.1.31 (Windows OS)

Downloading BlackBerry Link v1.1.1.39 (Mac OS)

 

Stay on your side if you want to upgrade again to 10.2

Regards.

 

VIA | Forums Advisor I

http://supportforums.blackberry.com/t5/BlackBerry-Q10/Software-update-10-2/m-p/2668971#M13194

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New Contributor
Dale65
Posts: 5
Registered: ‎03-09-2013
My Carrier: Bell

Re: Z10 Contact problem with BBM

Thank you for your help, the problem has not reoccurred.
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Developer
josuefunes
Posts: 1,057
Registered: ‎06-11-2013
My Carrier: *

Re: Z10 Contact problem with BBM

Thank you!    Dale65.    

 

Welcome!

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
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