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BlackBerry® Z10

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Contributor
Newfie
Posts: 14
Registered: ‎10-26-2010
My Device: Curve 9360/7.1.0.219
Accepted Solution

Z10 Custom Contacts Ringtones Not Working

Z10STL100-3/10.1.0.1720 with Koodo (Canada)<br><br>Just what the title day. All it plays is the default ringtone. Please help
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hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 Custom Contacts Ringtones Not Working

Hi Newfie,

 

Sorry to hear you're experiencing issues with your custom contact ringtones.

 

Do you have this contact in your list more than once or linked from multiple sources? If so, did you check each source to ensure the same ringtone is set for each entry? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
Newfie
Posts: 14
Registered: ‎10-26-2010
My Device: Curve 9360/7.1.0.219

Re: Z10 Custom Contacts Ringtones Not Working

I found out its not meant for sms
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hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 Custom Contacts Ringtones Not Working

Ah. Yes, the custom notification tones are for Emails and Phone Calls.

Thanks for the clarification :smileyhappy:

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
DiscoKing426
Posts: 11
Registered: ‎06-06-2013
My Device: Z10

Re: Z10 Custom Contacts Ringtones Not Working

Ever since updated Z10 OS to 10.1 my contacts list seems to alter all on its own and contacts no longer play the custom set ringtone.  All the contact links are set to same ringtone.  One would think if the contact links are under one name it should automatically use the set ringtone for tha contact; not have to set each link individually.  Great phone but, the contact app and phone app are a huge fail for blackberry. They both have some major glitches.

New Member
Divcor
Posts: 1
Registered: ‎10-02-2013
My Device: Z10

Re: Z10 Custom Contacts Ringtones Not Working

Does anyone know if there is a fix for this "Z10 Custom Contacts Ringtones Not Working"....I have created a new contact with no additional linked contact and still can not get custom contact ring tone to work........I want the "custom" contact text and phone to be silent. Any help would be greatly appreciated.

Contributor
Eachie
Posts: 31
Registered: ‎04-17-2013
My Device: Z10; Q10; Bold 9900

Re: Z10 Custom Contacts Ringtones Not Working

My custom ringtones work only for telephone and emails. If BB didn't want to include tones for sms, then why did they offer them in the "Ringtones & Notifications" section of the Contacts. I have two deaf sons and many, many deaf friends. It's a shame that I can distinguish my "hearing" friends' "ringtones", but cannot distinguish my deaf sons and friends by THEIR SMS TONES. Is this going to be fixed in the FUTURE??? I appreciate a response - either way. Thank you.