08-27-2013 11:48 PM
Have a lineone.net email account, now owned by TalkTalk in the UK
Having tried various ports and servers I am unable to set it up as an email account on the Z10, despite it working perfectly on older blackberry phones.The error message states pop server/ IMAP server is not responding,whichever I try
Talk Talk have port list but again these prove fruitless; I wondered if anyone else had come across this.
08-30-2013 11:49 AM
Welcome to the BlackBerry Support Community.
You may want to test this email in the Email Account Validation Tool.
The following article will provide you with instruction on how to do this:
These steps may provide you with information regarding your account that will assist in resolving the issue for you.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
09-17-2013 04:02 PM
Thanks for the link.
I tried all options using that tool but they all fail.
Oddly when I connect from a vodafone nokia lumia windows phone it works fine, and when I connect using an old blackberry device ( pre blackberry 10) it works fine
Any other suggestions.? vodafone cannot help and this is affecting business.
09-17-2013 11:49 PM - edited 09-17-2013 11:50 PM
Try changing the encryption from SSL to StartTLS on your SMTP server settings. You might also try either port 25 or 587 for SMTP.
09-21-2013 06:59 PM
Thanks for suggestion, sadly no resolution.
Had about 3hrs of vodafone tech calls so far and on , second handset, fully updated with latest software.
Vodafone unable to help thus far and last conversation seemed to reach a mutual conclusion that there is a fundamental issue with the blackberry programming, as works fine on other devices both old blackberry and windows lumia.
Happy to talk to any blackberry engineers reading, as may be indicative of a wider conditional bug.
Sadly it seems that after a decade with blackberry one must defect to windows lumia.
Thanks all for your suggestions.
09-21-2013 07:08 PM
09-27-2013 07:08 AM
LCromwell, this is fantastic! What you just said worked like a dream! I was on the verge of giving up the Q10 and going back to OS7 Blackberry Curve 9720 when I gave it a last shot.
As you said, fill in only the pop fields, then delete the auto filled email address and password for the smtp part. Fill in the smtp address, and that's it.
Thank you for the solution and I will share it with other frustrated users.