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BlackBerry® Z10

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Contributor
Posts: 33
Registered: ‎04-13-2013
My Device: Z10
My Carrier: T Mobile

Re: Z10 Forgets password

Yes, I have re-created the accounts numerous times. I thought I had solved the problem as for a couple of days it didn't need re-entering but then today, 'please enter your password'!!!

New Contributor
Posts: 7
Registered: ‎11-13-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 Forgets password

Yep, I've done that.

Contributor
Posts: 33
Registered: ‎04-13-2013
My Device: Z10
My Carrier: T Mobile

Re: Z10 Forgets password

Hi, sorry for the delay but I had to do some investigation work first.

 

So, I have discovered that the emails to my personal account reach the mail server OK but it seems that when either the BB or my PC accesses the email (it doesn't have to be opened) the other device doesn't get to see it. But my business account works fine.

 

I still also have the original problem that I have to re-enter my password for my personal account each morning and also sometimes during the day. Yet the business account remembers the password.

Forums Advisor II
Posts: 864
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Z10 Forgets password

Are they on the same server? Also, J Sanders suggested you login to your server and see if the emails in question are being deleted or perhaps moved to a spam folder etc. In other words, we know if either your PC or BBerry accesses the email, the other can't "see" it, but what is actually happening on your server?
Contributor
Posts: 33
Registered: ‎04-13-2013
My Device: Z10
My Carrier: T Mobile

Re: Z10 Forgets password

They are on different servers. I can see the emails on my personal account server and access them through webmail but this isn't convenient all the time. They are not being re-directed to Spam etc.

Posts: 90,589
Likes: 23,976
Solutions: 6,169
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets password

This personal account ... is it a private domain? IMAP or POP server? Gmail, Yahoo, AOL, Hotmail?




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Contributor
Posts: 33
Registered: ‎04-13-2013
My Device: Z10
My Carrier: T Mobile

Re: Z10 Forgets password

It is with VirginMedia. It has always been a POP account but when I looked earlier, IMAP was also enabled - I have tried disabling IMAP

Posts: 90,589
Likes: 23,976
Solutions: 6,169
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets password

You need to find out if it is truly POP or IMAP.


Give me a generic example of the email address, or server, the xxx@server.what?




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Contributor
Posts: 33
Registered: ‎04-13-2013
My Device: Z10
My Carrier: T Mobile

Re: Z10 Forgets password

The server address is pop.virgin.net and the outgoing server is smtp.virgin.net

Posts: 90,589
Likes: 23,976
Solutions: 6,169
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets password

That's a POP email account, not IMAP.

 

You ought to ask virgin if they have an IMAP option.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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