Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Visitor
Posts: 1
Registered: ‎02-17-2013
My Device: z10
My Carrier: Rogers

[Z10] - Frozen On Startup "Software Update"

[ Edited ]

So I'm frozen on this screen, restarted a bunch. Still says nothing but this :

 

http://i.imgur.com/CEEILwC.jpg

 

this is the kind of problem I do not want to run in to when I buy a new phone...

 

Update: Held Volume down + the center button beside it and it said "could not connect" then let me connect to wifi - but is still at 0MB downloading after minutes Smiley Sad

Highlighted
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: [Z10] - Frozen On Startup "Software Update"

Hey killustration,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33628

 

If the issue still persists, then I would suggest you could your network service provider and ask to be transferred to BlackBerry so we can gather some logs.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎10-03-2013
My Device: Blackberry Z10
My Carrier: Digicel

Re: [Z10] - Frozen On Startup

i restarted my blackberry z10 to find out why my notifications were not coming off and when the phone restarted it reached the blackberry logo i even took out the battery and still the same, it would not go any further i only bought the phone three months ago and this is the first time this happens