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BlackBerry® Z10

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New Contributor
alfaracer
Posts: 5
Registered: ‎05-07-2013
My Device: Z10/Playbook

Z10 LED flashes 5 times but won't turn on

I'm having a problem with my Z10, I switched it off this morning and went to switch it back on again but nothing is happening. The LED flashes 5 times in a sequence, 1...2, 3, 4...5 if that makes sense, but nothing seems to work. I've taken the battery out a few times, tried a reset (which puts the LED on solid, but then goes back to flashing), my laptop/BB Link won't recognise the phone as connected so I can't reload it, tried charging it... all seem to have no effect.

So, any ideas what's wrong? I'm hoping it's not terminal as this is already my 2nd Z10, the first one stopped loading up one day and had to be returned. Thanks for any help/suggestions, Matt.

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 LED flashes 5 times but won't turn on

Try this, with Link off, connect your Z10 to the PC and on the PC, navigate to the URL www.blackberry.com/upgrades

 

click on the UPGRADES or UPDATES button, and at that moment, remove and replace the battery on the Z10, to see if the device is recognized by the PC and the update process.




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New Member
snacker220
Posts: 1
Registered: ‎07-07-2013
My Device: Z10

Re: Z10 LED flashes 5 times but won't turn on

As of this afternoon, I'm experiencing the exact same problem... light blinking 5 times (in that same order) and that's it. 

 

Tried this step, and yes, the computer does recognize that the device is attached... but is unable to identify the software version or update anything beyond that. 

 

hellllpppp!!!

 

thanks.

New Contributor
kholyo
Posts: 8
Registered: ‎08-17-2010
My Device: BlackBerry Z10

Re: Z10 LED flashes 5 times but won't turn on

I'm having the same issues- will not connect to my computer properly (connects with windows/disconnects 3 seconds later), will not hold a charge and won't turn on
New Contributor
alfaracer
Posts: 5
Registered: ‎05-07-2013
My Device: Z10/Playbook

Re: Z10 LED flashes 5 times but won't turn on

Thanks for the help/suggestion, unfortunately I couldn't get it to work either. Seems strange that a couple of people have the same problem on the same day, makes me wonder if it's a software/update thing? Mine won't hold a charge either, when unplugged it does around an hour of LED flashing and then stops. Any other ideas? Cheers, Matt

Contributor
AnitaDas
Posts: 17
Registered: ‎07-10-2013
My Device: Dev Alpha B

Re: Z10 LED flashes 5 times but won't turn on

Try removing the battery and witch it on after connecting it to PC. If it is on, then the problem is with battery.
New Contributor
alfaracer
Posts: 5
Registered: ‎05-07-2013
My Device: Z10/Playbook

Re: Z10 LED flashes 5 times but won't turn on

Hi, thanks for the suggestion, I tried that but it wouldn't work either. I've had another new phone now, but I got the impression the fault was with the battery. The phone was warm most of the time, even when not in use, and a full charge would last 5-6 hours some days with minimal use. Other days it was fine, I think it had a personality issue :Whistling:

New Contributor
WirelessGadget
Posts: 9
Registered: ‎08-17-2013
My Device: Z10

Re: Z10 LED flashes 5 times but won't turn on

I'm having the same problem too this morning I could not access my contacts, pressed the power button to select reboot and now have the 5 flashing LEDs in same pattern. I see similar posts on the CrackBerry site too. Can BlackBerry help or is this a device swap with a refurb from my carrier? I run stock OS from BB, no leaked versions.
Forums Advisor II
scrannel
Posts: 805
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247

Re: Z10 LED flashes 5 times but won't turn on

Hey wireless gadget, saw your post on Crackberry.  Same question, and question to everyone having this issue: what OS are you currently running?

 

Thanks

New Contributor
WirelessGadget
Posts: 9
Registered: ‎08-17-2013
My Device: Z10

Re: Z10 LED flashes 5 times but won't turn on

I wish I can tell you and include but the device is dead. What ever was the last stable and official os release in July / August.