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BlackBerry® Z10

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New Contributor
JCHSA
Posts: 3
Registered: ‎03-16-2013
My Device: Z10
My Carrier: Vodacom - South Africa
Accepted Solution

Z10 OS Update 10.0.10.82 Hanging

I've started the update on a Wifi link and it went to 100% but now it does nothing.

Cannot even cancel the update.

Restarting does nothing.

How can I perform this though BlackBerry Link?

 

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New Contributor
Gladiatorza
Posts: 2
Registered: ‎03-16-2013
My Device: Z10
My Carrier: CellC - South Africa

Re: Z10 OS Update 10.0.10.82 Hanging

I have the same problem, when i could not update through the phone interface i used the BB website which did the update, and it is installed on the phone.

Bur now my BBWorld does not work, whenever i open it, the program closes with the error, "The was an error loading BB app world, the program must now close"

I did a reload software with link still no success.
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New Contributor
JCHSA
Posts: 3
Registered: ‎03-16-2013
My Device: Z10
My Carrier: Vodacom - South Africa

Re: Z10 OS Update 10.0.10.82 Hanging

Thanks the BB website update worked for me.

 

Think I'm lucky because BB App Word still working.

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Forums Advisor III
jerryg50
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Z10 OS Update 10.0.10.82 Hanging

Make sure your Blackberry ID is working properly. If it is not updates will not complete. 

 

It is best to do major updates being connected to a charger or the computer USB. Downloads should work well using WiFi to save data cost.

Jerry G.
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New Contributor
Gladiatorza
Posts: 2
Registered: ‎03-16-2013
My Device: Z10
My Carrier: CellC - South Africa

Re: Z10 OS Update 10.0.10.82 Hanging

Hi Jerry,

 

My blackberryid is messed up, when i goto the appworld via the website and try to install an app, i get an error "EB".

 

The update has installed successfully, the software update screen displays the correct update, but the screen no longer functions correctly, it displays a "cancel update" button that has no effect when clicked.

 

There is nothing i can do to fix this, do i have options?

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