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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎03-08-2013
My Device: z10
My Carrier: Telstra

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

Oh yeah - y\blackberry just get better and better.

The "Official support" link does not include an option for the Z10.

Dont they have consumer laws in Canada?

Contributor
Posts: 30
Registered: ‎02-11-2009
My Device: Not Specified

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

bin**bleep**, if you are having problems updating to 10.0.10.85 call your carrier for support. The latest update fixes the problem with the phone going silent.

Highlighted
New Contributor
Posts: 9
Registered: ‎03-08-2013
My Device: z10
My Carrier: Telstra

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

This is Australia. We don't have support.
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

[ Edited ]

So, you are using an unsupported phone on an unsupported network, and blaming the company for lack of support? Smiley Wink

Just sayin.....

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Regular Contributor
Posts: 80
Registered: ‎02-10-2013
My Device: Blackberry Z10
My Carrier: Fido

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

Your carrier may not have released the current update of os 10.0.10.85

When it does that issue will be resolved
New Member
Posts: 4
Registered: ‎03-15-2013
My Device: z10

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

No, it won't fix it.  I still have the same issue.

Regular Contributor
Posts: 80
Registered: ‎02-10-2013
My Device: Blackberry Z10
My Carrier: Fido

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

Are you saying you are currently running OS 10.0.10.85
and are still experiencing the bluetooth / silent notification issue?
New Member
Posts: 4
Registered: ‎03-15-2013
My Device: z10

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

Yes.  I updated today and half an hour ago had to restart the phone to get the ring tone back. (a restart works as well as a battery pull and is quicker)

Regular Contributor
Posts: 80
Registered: ‎02-10-2013
My Device: Blackberry Z10
My Carrier: Fido

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

There were quite a few of us including myself that were in that boat and every single one of us has had it resolved with the update.  Is your issue also bluetooth related?

New Member
Posts: 4
Registered: ‎03-15-2013
My Device: z10

Re: Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

I'm not sure actually.  I do use bluetooth regularly.  It will be interesting to see if the problem comes up again.  I will keep testing it.