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BlackBerry® Z10

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Forums Advisor II
scrannel
Posts: 800
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247

Re: Z10 Pin Lock!!

Did it work for you?

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Contributor
mickeyw61
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2

Re: Z10 Pin Lock!!

Did you reset the phone with BB Link or did you just pull out the battery?

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New Contributor
SergeyDz
Posts: 7
Registered: ‎07-20-2013
My Device: BlackBerry Z10

Re: Z10 Pin Lock!!

Sorry, but I can't check - today morning returned phone to retailer and waiting for new one. 

I already call them and ask to check the phone I returned, and send it to me back if it working. But no any feedback from them. 

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Forums Advisor II
scrannel
Posts: 800
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247

Re: Z10 Pin Lock!!

If the phone is truly PIN Blocked pulling the battery won't unblock it. However, your carrier may have unblocked your phone and asked you to then follow up with a battery pull.
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New Contributor
SergeyDz
Posts: 7
Registered: ‎07-20-2013
My Device: BlackBerry Z10

Re: Z10 Pin Lock!!

Yes, sure. Weekends I try many ways with removing battery or not..  

The text: this is now resolved - suppose to assume it was some issue from BB side. 

But the questions are: 

1. Was it really resolved - I have no phone to check now. 

2. Was it common for all participants in this thread (I request BB the issue with my IMEI\PIN to fix). 

 

Any way, 

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Contributor
mickeyw61
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2

Re: Z10 Pin Lock!!

I have made a full reset and a battery pull, still same **bleep** here in Sweden
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Developer
papabob500
Posts: 19
Registered: ‎03-04-2012
My Device: Playbook 2.0

Re: Z10 Pin Lock!!

It doesn't work. This afternoon I'll try to make a complete OS reset, just in case...

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Developer
papabob500
Posts: 19
Registered: ‎03-04-2012
My Device: Playbook 2.0

Re: Z10 Pin Lock!!

A quick follow-up: full OS wipe didn't work (somewhat expected), but I found something funny: if I press the power button until it shows the turn-off countdown and I press Cancel, I can enter the SIM pin and receive calls. So much for the "your provider has asked us to block your phone" theory :smileywink:

 

 

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JSanders
Posts: 85,726
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Pin Lock!!

BIG BIG question, have any of you installed or loaded the leaked 10.1.0.4653 or higher operating system?

 

If so, some of those files include a "PIN Block" database, and if your PIN is in the database, your device will get blocked.

 

To fix this, you need to revert to a different OS without the PIN Block database. I know there is a a thread on CrackBerry about this in detail, regarding leaked OS 10.1.0.4653




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Contributor
mickeyw61
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2

Re: Z10 Pin Lock!!

I have only the OS that came with the phone, no leaked OS here, i don´t even know how to install a leaked version

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