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BlackBerry® Z10

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pkucha
Posts: 1
Registered: ‎05-23-2014
My Device: Z10
My Carrier: t-mobile

Z10 Randomly linking contacts

My Z10 is randomly linking contacts, unable to turn off feature.

 

I have only one email account synchronised (no facebook, linked in, etc) and out of app 1'000 accounts 470 are linked in one entry. Tried several fixes including:

- replacement of phone into NEW by t-mobile (other hardware problems existing previously) => on new device 470 again linked to the same "parent account"

- deleting local contact list

- delinting on Ms Office server "parent account" and deleting local contact list => all 470 were linked to another "parent account" upon synchronisation

- manual unlinking does not work as Z10 gets suspended if I try to edit "parent accoutn"

 

Trouble is that I am not able to find/ call any of the 470 contacts and when someone from that list calls me I see only parent account name. Unable to run business properly with that.

 

Details:

Model: Z10 STL100-2

OS:      10.2.1.2102

Synchronised with Microsoft Office Professional Plus 10

provider: t-mobile (Poland)

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