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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Z10 White

Z10 Screen looks washed out

I purchased two brand new white Z10s. One of them has a vibrant, clear screen with excellent whites. The second has what appears to be a washed out screen with less contrast and white balance that is rather warm and brownish / reddish. Who can I speak with to exchange the washed out Z10? It's very obvious when the two of them are side by side. I had heard about there being pre-production type models that had these problems and maybe some escaped into normal production? Thanks in advance.

Hall of Famer II
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Z10 Screen looks washed out

Hi and Welcome to the Community!

From what you describe, that would be a warranty issue...and (since you are in the USA, on AT&T) your warranty is serviced by your original place of purchase. So you need to go see them about this situation.

Good luck!

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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Z10 White

Re: Z10 Screen looks washed out

Thanks. Alas, I purchased this from Canada. Is there any way I could get someone in BB US to honor the warranty?

Guru I
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS

Re: Z10 Screen looks washed out

Nobody in the US even sells the device yet so there is nobody to warranty them.
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