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BlackBerry® Z10

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New Contributor
niccba
Posts: 2
Registered: ‎03-16-2013
My Device: BlackBerry Z10

Z10 Sync Problem

Hello i have the factory unlocked z10 os 10.0.10.261

 

windows 7 HE

 

when installing the BB link and plugin in the phone to the computer, windows starts searching for the device controller and it seems it cant find it, heres a picture

 

 

Any help will be appreciated

 

Thanks

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Z10 Sync Problem

Hi niccba and welcome to the BlackBerry Support Community Forums!

 

Do you have a BlackBerry smartphone from before? If so, when you plug that in, does it get recognized?

 

Thanks.

 

-CptS

 

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New Contributor
niccba
Posts: 2
Registered: ‎03-16-2013
My Device: BlackBerry Z10

Re: Z10 Sync Problem

Hello!! I tried to reinstall the BlackBerry link software and the pc sees the z10, but when trying to sync bb link says can't connect to proxy.

Thank you