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BlackBerry® Z10

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New Contributor
sreekanths29
Posts: 3
Registered: ‎06-14-2014
My Device: Z10
Accepted Solution

Z10 Touch screen not responding

I have got a Z10 phone, touch screen is not responding to my actions. I restarted the device couple of times, did not help.

 

let me know if you have a fix to this problem,

 

 

Developer
BBSJdev
Posts: 6,118
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Z10 Touch screen not responding

Welcome to the forums, have you tried a hard reboot?

 

Hold down the power button for 10 seconds or up/down volume keys for approximately 20.


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Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
sreekanths29
Posts: 3
Registered: ‎06-14-2014
My Device: Z10

Re: Z10 Touch screen not responding

Thanks for your reply,  I found the problem. It is because screen reader,

 

Screen reader was activated on my phone, with this feature, single tap does not work and also scrolling touch. So I deactivated the screen reader by pressing power buttion for 3 times and it fixed the problem.

 

THanks

Sreekanth.

New Member
WG58
Posts: 1
Registered: ‎11-10-2014
My Device: Z10

Re: Z10 Touch screen not responding

I am having the same issue - could you elaborate about three times with the on/off button.  Do you literally want to turn it off three times or are you just touching slightly?  Thanks

New Contributor
sreekanths29
Posts: 3
Registered: ‎06-14-2014
My Device: Z10

Re: Z10 Touch screen not responding

You can just press 3 times,  no need to turn off.