02-09-2013 11:16 PM
If this solution is for the wife's phone not turning on, it does not work.
As previously stated the device doesn't exist as far as connecting usb goes, let alone has the functionality to power down/up.
02-09-2013 11:31 PM
02-09-2013 11:37 PM
I appreciate the effort you guys have given. I did get a hold of Telus and they said I should just exchange it.
Problem now is I need to hope they are open Sunday as its my only day off, and they have gotten new stock.
02-16-2013 09:19 AM
02-16-2013 10:25 AM
The same thing happened to me this morning, but fortunately, pulling the battery re-started the Z10. But when I shut it down again after awhile, just to see what would happen, it again did not come on.
So, I hooked it up to the PC via a USB cable, it came on (after I closed BlackBerry Desktop, which I still have installed because I have a Playbook and started BlackBerry Link, which doesn't come on when I plug in the device, despite having selected that option), and after putting in my password, it did show up as a device.
After a backup, just in case, I ran the Z10 for a few hours and then tried shutting it down again. It started up just fine, thank goodness, because the idea of doing a wipe (recommended as a remedy in this thread) was pretty terrifying after spending the past week getting things running the way I like.
03-30-2013 03:11 PM
04-02-2013 07:27 PM - edited 04-02-2013 07:28 PM
I'm having the exact same problem ever since last night when it was charging, and I've tried all of those things too. Also, it's turned off on it's own twice before.
I'm going in to talk to AT&T today, hopefully they know what's up.
05-20-2013 01:02 PM
I had this happen to me too. Bought the phone on launch day not even 30 days later it did exactly the same thing and i did try other outlets, batteries, plugs, computer and so forth. I returned it and got a replacement and again not even 30 days later it happened again and now i'm without a phone until the new one comes in. lost all my pictures and everything. how is it that i get two defective z10s !? it really sucks. I hope it doesn't happen again
05-20-2013 02:30 PM