02-05-2013 06:59 AM
I have anew z10 on vodafone in the UK. I'm trying to get activesync working to a rackspace hosted exchange 2010 environment.
When i first set up the connection it appears ok, emails are shown, calendar is populated, but after a few minutes it all claers and mailbox shows "No entries in this view" and calendar is empty.
I can use activesync to the same backend on an iphone ok, and I can get Imap mail, but at the moment no push and no calendar sync.
Any ideas please?
02-05-2013 12:09 PM
02-11-2013 10:50 AM
I have the same issue. I am using Sherweb Exchange Hosted 2010 and a Z10 BB. The activesync doesn't appear to work properly as I also notice that if I read something on the phone, a few minutes later when it sync's again it shows that it isn't read (likely due to it not showing read on the exchange server.) It kind of appears like the BB handheld doens't have permissions to update things on the exchange server's end, and can only update the handheld with what is current on the exchange server.
04-18-2013 05:38 AM
Having raised calls with BB, Rackspace & Vodafone, no one did anything it just magically started working and is now stable and pretty good. I assume the magic IT pixies got involved.
04-18-2013 08:00 AM
04-19-2013 02:14 PM
Officially the problem is still not solved but at least acknowledge by RIM and happen only on big providers as they use larger infrastructure with load balancing devices.
This is not realistics for them to disable those devices only for one phone as all other activesync devices works fine.
I heard that company like F5 that do make load balancing devices do not consider this as their problem.
So i dont know if we will see the light at the end of this tunnel but it could take a while to solve as every party in the problem did not consider the problem as own. The only workaround that really help as they said in the RIM KB is to disable the sync of Memos(Notes),
If we consider that all other devices like Androids, iPhone and even windows mobile devices are not able at all to replicate those notes without a third party. Z10 is not so bad because of that. At least it does it well in the majority of cases. Maybe the implementation of the sync of Memos is particular and at the end Microsoft will release a fix. Blackberry probably follows the rules given by Microsoft. So who's responsability if it doesn't work well. May be this is why all others did not sync them.
I'm nostalgic of by old blackberry device as it does the memos pretty well since a long time. Even with older Exchange version. There's nothing on the market now that did the sync as fast and relliable as the old Blackberry infrastructure did. It appear to me that the toy phone market force a market change and not for the good.
Official case from RIM Ref: http://www.blackberry.com/btsc/KB33828