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BlackBerry® Z10

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New Contributor
AC68
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell
Accepted Solution

Z10 all of a sudden unable to receive email via Microsoft Exchange

I am able to send but not receive email via Microsofe Exchange.  When I go to email account setting for edit, I am not able to "Cancel" or "Save" either get stuck there.  Any one came across same problem & how to fix it?

 

On the other hand, I am able to send and receive email in my gmail account.

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Forums Advisor III
Ereeamazing
Posts: 1,063
Registered: ‎01-05-2014
My Device: BlackBerry Z10 - iPhone 4S
My Carrier: Not Specified

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Try a Simple Restart of the Device
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New Contributor
AC68
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Tried that many times but did not solve problem
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Forums Advisor III
Ereeamazing
Posts: 1,063
Registered: ‎01-05-2014
My Device: BlackBerry Z10 - iPhone 4S
My Carrier: Not Specified

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Try a Battery Pulllout ( pullout the battery of the phone and reinsert after few minutes )
Regards Eree - Follow me on Twitter - Facebook - Google+

For More Visit My Blog
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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange


Ereeamazing wrote:
Try a Battery Pulllout ( pullout the battery of the phone and reinsert after few minutes )

Ereeamazing, please stop posting where you don't know and don't understand the issue.

 

AC68, this is a BES10 account, through your company or employer?

I'd suggest two things, remove the account from your device, reboot and re-add it.

And, as your BES or IT Admin if you have further issues.




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New Contributor
AC68
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Followed the instruction and it worked for the first few minutes than reverted to its old form (i.e., can send but not receive email). 

 

I subequently deleted the email A/C and re-add ed several times -- same results.  It is frustrating!

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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

You didn't answer:


JSanders wrote:

 

AC68, this is a BES10 account, through your company or employer?







1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
AC68
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Yes, this is a company a/c but not through enterprise. We have no IT Dept.
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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

hmmm... who runs your MS Exchange account?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.