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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry® Z10
My Carrier: student

Z10 battery finsh in 20%

Hello, please help me
Why my BlackBerry® Z10 close Automatically when the battery 20% after the update to version 10.1?
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Z10 battery finsh in 20%

Hey osamahabeeb,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Just to clarify, the BlackBerry Z10 turns off or does the mobile network turn off at 20%?  The mobile network will turn off at that level.

 

What version of BlackBerry 10.1 are you running?  Go to settings>About to find this information.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry® Z10
My Carrier: student

Re: Z10 battery finsh in 20%

Thank you for the quick answer
I'm using version 10.1.0.273
New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry® Z10
My Carrier: student

Re: Z10 battery finsh in 20%

No, the Z10 turns off so I have to charge the phone
Thanks again
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Z10 battery finsh in 20%

Hey osamahaheeb,

 

Thanks for the reply.

 

If you fully charge the BlackBerry Z10 battery, does it still shut off at 20%?  Also I would suggest trying a different battery and try to reproduce the issue.

 

I look forward to your reply.

 

Cheers.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 4
Registered: ‎05-23-2013
My Device: BlackBerry® Z10
My Carrier: student

Re: Z10 battery finsh in 20%

No, I didn't charge the battery full this week.

But maybe because last week I had download an application (battery lover) then the broblem happen.

Sorry about my language because I don't know English to much

Thanks
Posts: 89,161
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 battery finsh in 20%

The on-device battery meter is off sync with the a the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading.




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Contributor
Posts: 35
Registered: ‎08-21-2009
My Device: Not Specified

Re: Z10 battery finsh in 20%

@JSanders, what if we use non OEM charger to try this? I am at a place right now where I don't have my OEM charger with me.
Posts: 89,161
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Registered: ‎04-01-2008
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Re: Z10 battery finsh in 20%


sunrace wrote:
@JSanders, what if we use non OEM charger to try this? I am at a place right now where I don't have my OEM charger with me.

Fine with me. What power rating does it have in "mAh"?




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Re: Z10 battery finsh in 20%

Application Battery Guru Version 2.0.6.165 Author Engenuity Corporation Exported at 19/06/2013 12:10 Session Timestamp Level (%) Voltage (V) Current (A) Power (W) Temp (C) Notes 1 BG version=2.0.6.165, OS version=10.1.0.1720 1 2013-06-17T14:19:46 100 4.342 0 0 30 cycles=29, health=126, state=PLUGGED, charger=USB Host, batt_id=227 1 2013-06-17T14:19:52 100 4.336 -0.006 -0.026 30 1 2013-06-17T14:20:02 100 4.337 0 0 30 2 2013-06-18T20:50:03 28 3.31 -0.368 -1.218 34 2 2013-06-18T20:50:08 28 3.271 -0.403 -1.318 34 2 2013-06-18T20:50:13 28 3.294 -0.357 -1.175 34 2 2013-06-18T20:50:19 28 3.256 -0.343 -1.116 34 2 2013-06-18T20:50:24 28 3.296 -0.267 -0.88 34 2 2013-06-18T20:50:29 28 3.284 -0.331 -1.087 34 2 2013-06-18T20:50:34 28 3.288 -0.355 -1.167 34 2 2013-06-18T20:50:39 28 3.268 -0.278 -0.908 34 2 2013-06-18T20:50:44 28 3.275 -0.259 -0.848 34 2 2013-06-18T20:50:49 28 3.278 -0.255 -0.835 34 2 2013-06-18T20:50:54 28 3.252 -0.28 -0.91 34 2 2013-06-18T20:50:59 28 3.258 -0.347 -1.13 34 2 2013-06-18T20:51:04 28 3.262 -0.295 -0.962 34 2 2013-06-18T20:51:10 28 3.247 -0.189 -0.613 34 2 2013-06-18T20:51:15 27 3.212 -0.258 -0.828 34 2 2013-06-18T20:51:20 27 3.246 -0.313 -1.015 34 2 2013-06-18T20:51:25 27 3.247 -0.235 -0.763 34 2 2013-06-18T20:51:30 27 3.245 -0.15 -0.486 34 2 2013-06-18T20:51:35 27 3.243 -0.144 -0.466 34 2 2013-06-18T20:51:40 27 3.239 -0.165 -0.534 34 2 2013-06-18T20:51:45 27 3.21 -0.207 -0.664 34 2 2013-06-18T20:51:50 27 3.217 -0.23 -0.739 34 2 2013-06-18T20:51:55 27 3.229 -0.199 -0.642 34 2 2013-06-18T20:52:01 27 3.226 -0.15 -0.483 34 2 2013-06-18T20:52:06 27 3.224 -0.146 -0.47 34 2 2013-06-18T20:52:11 27 3.209 -0.171 -0.548 34 2 2013-06-18T20:52:16 27 3.21 -0.207 -0.664 34 2 2013-06-18T20:52:22 27 3.206 -0.2 -0.641 34 2 2013-06-18T20:52:27 27 3.18 -0.186 -0.591 34 2 2013-06-18T20:52:32 27 3.153 -0.411 -1.295 34 2 2013-06-18T20:52:37 27 3.165 -0.505 -1.598 34 3 3 2013-06-19T00:57:15 53 3.997 0.841 3.361 38 cycles=30, health=128, state=CHARGING, charger=USB Wall, batt_id=227