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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎06-16-2013
My Device: Z10
My Carrier: T mobile uk

Z10 bbm voice calls don't connect

[ Edited ]
Hello I have a problem with a z10 when I make a voice call over bbm it trys to-connect for 10 seconds and then disconnects , the phone I am calling is a 9350 software up to date , and up to date on z10 , any suggestions apriciated
Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Z10 bbm voice calls don't connect

Both side Have Wifi on & Green BBM BBM Voice icon??

Do you get any type of error after the 10 seconds when it get disconnected?
New Contributor
Posts: 3
Registered: ‎06-16-2013
My Device: Z10
My Carrier: T mobile uk

Re: Z10 bbm voice calls don't connect

Hi , yes both sides have wifi and green phones , no errors it just disconnects bbm and goes to home screen
New Contributor
Posts: 9
Registered: ‎06-04-2013
My Device: Blackberry Z10
My Carrier: Bouygues telecom

Re: Z10 bbm voice calls don't connect

1/ Check your brandwidth, make sure you're on Wifi network to fix latency issues

2/ 9350 ? Does it support BBM video ? I don't think so ! Wait for others answers to be sure

 

Good luck Smiley Happy

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Founder @ Addics à Blackberry 10
Blackberry Q10 outselling Galaxy S4 in France Smiley Happy
Differences between Blackberry Q5 and Blackberry Q10 (written in French)
New Contributor
Posts: 3
Registered: ‎06-16-2013
My Device: Z10
My Carrier: T mobile uk

Re: Z10 bbm voice calls don't connect

It's a voice call not video call .