Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Member
Posts: 1
Registered: ‎08-17-2013
My Device: Z10
My Carrier: Cell C

Z10 browser buttons

When I open my browser it opens up to a blank black page, the tabs button & the more (the three dots) button are not working. When I press them they do not pop out the options they use to. I've rebooted the phone & did a security wipe but the problem hasn't been solved.
Highlighted
Forums Advisor III
Posts: 1,338
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Z10 browser buttons

Make sure the data plan is active for your phone, and web browser activity is permitted. Call your provider support to verify this. If they say it is active, explain your problem.

Also, make sure Setting, the Network Connections are properly set up for your provider. Also verify the SIM card with your provider.

 

There can be a number of issues to cause such a problem. Its' best to start with the basics.

Jerry G.