08-14-2013 05:39 PM
I ran the update yesterday on my z10 model STL 100-3 , first I lost all my texts, and text history. I contacted my provider Telus, and then Blackberry, and was basicly told they were lost and I could not get them back. The Blackberry link did not back them up, and I can not get them back. Fine, sucks but fine. Anyways, so today my emails are gone, and it will not link up with my hotmail. I have tried the on off, reboot etc. I wil not conect to hotmail nor gmail. Though after a visit to a telus location, they did get it to re-set to contect to gmail.
Any help would be appreciated. I have had my phone since they first came out.. litterly, and have had no problems with it at all until this update.
08-15-2013 09:24 AM
Welcome to BB forums
Did you preform back up yourself? because the update?
Also did you have any email problems before the OS update?
08-15-2013 01:55 PM
I have my bb set to back up weekly on my settings on the blackberry link softwear. As I had stated, my phone worked perfectly well prior to this most recent update.
Yesterday, after work, I went into a Cyas retail outlet, the clerk there took the battery out while it was running, and put it back in. stating it would force a re-boot. Didnt work.
Last night my HUB would kind of flicker.
Anyways, I just turned it off overnight, this morning, everything seems to be running fine. I have to say, I am very disapointed with RIM/BLackberry's lack of general suport with this issue. A quick google search shows I am not the only person who lost data/had issues with this latest "update"
08-15-2013 02:58 PM
Well if you want go back to your previous OS then follow the link below if your everything is running fine right now then don't bother but you can use that info for the future good Luck
please be advise that this forum is not ran by BlackBerry it self
08-15-2013 04:01 PM
Your welcome take care!