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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎04-29-2013
My Device: Blackberry Z10
My Carrier: EE
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Z10 email receipt problem

I have had my Z10 for about 2 months with no problems. Now I can send emails but only receive them by turning the handset off and on The emails will then load but no others later. I have deleted my email address and re set it with the same problem How can I cure this irritating problem? I have had 3 BB's in the past with no problem, I asked EE if they could send me a sim card for the last handset, they can't so I need to sort it out!!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 email receipt problem

Hello stneotcornwall and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with emails.

 

Do you have more than one email account? If so, does this happen with all accounts or just this one account?

 

Are you connected to Wi-Fi or are you using your data plan to send/receive email? 

 

Before you restart, do you notice if the network shows LTE/H in capital or lte/h in lower case?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Contributor
Posts: 19
Registered: ‎05-07-2013
My Device: Q10 and Playbook
My Carrier: O2 UK

Re: Z10 email receipt problem

hmthepirate

 

This also happens to me, sometimes G is replace by H but neither make any difference, I've not noticed over wifi but I do have to re-start the device to send

Regards

Marcain
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 email receipt problem

Hi Marcain,

Is the G or H capitalized or lower-case?

Are you leaving the Wi-Fi network when the data seems to stop?Or is it random?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 19
Registered: ‎05-07-2013
My Device: Q10 and Playbook
My Carrier: O2 UK

Re: Z10 email receipt problem

yes the G and H are upper case (capitalized) and I notice it more when I am at work and I guess after I've left the wifi which is at home but it is very random

Regards

Marcain
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Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 email receipt problem

Hmmmm.

I would advise you ring your mobile service provider and ask for an incident ticket be opened with BlackBerry support. Device logs will need to be analyzed on this matter.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!