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BlackBerry® Z10

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New Member
stampde
Posts: 1
Registered: ‎03-20-2013
My Device: Z10

Z10 freezing for clients I support

Hi there,

I have a a couple of my clients indicate that their Z10 devices have been freezing and shutting down when performing routine tasks.  Checking email and using BBM.  They have the recent updates and have no issues with baterry life.  I have instructed them to change some of their network settings to take the load off  but it has not helped.  They have also reseeded the battery and still have the issue from time to time.

 

Any suggestions?

Contributor
Andrew4Life
Posts: 41
Registered: ‎02-14-2012
My Device: Curve 8900 / Playbook

Re: Z10 freezing for clients I support

You're going to have to provide more detailed information on this because I have yet to hear of anyone else having this issue.