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BlackBerry® Z10

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New Member
ronbrian
Posts: 1
Registered: ‎05-24-2014
My Device: Z10
My Carrier: Virgin mobile

Z10 frozen on blackberry logo

Hi

I have had the z10 for just over a year now and out of nowhere it froze on the blackberry logo at the starting screen. (not the blue one, the very first black and white one)

I didn't even restart the phone. I just woke up there it was.

I tried pulling batteries, it didn't work. I can't even reload since the computer won't even recognize when the phone is linked. 

The model i have is stl100-3.

 

someone please help me T.T.....

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Developer
BBSJdev
Posts: 6,094
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z10 frozen on blackberry logo

Welcome to the forums, there are many reasons this could happen have you tried just a simple hard reboot, hold down the power button for 10 seconds or up/down volume keys for approximately 20?

 

It's very hard to brick the phone and there are many ways to reload the OS, how to reload your OS can be found here...

http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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