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BlackBerry® Z10

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New Contributor
pmoretti2001
Posts: 2
Registered: ‎03-31-2013
My Device: Z10

Z10 has cancelled all my emails (from 5 accounts) from activation date from servers!!

Hello folks,

 

I am desperate to receive support from the forum as my beloved (or ex-beloved) Z10 has decided to CANCEL ALL MY EMAILS, work and private, when I have switched the SIM card for a personal one.

 

This happened with my

  • Work email
  • Gmail
  • iCloud
  • Yahoo
  • MSN

all the emails have been deleted from the day of activation of Z10 thru yesterday (that makes about 10 days of hard work and related emails).

 

Any chance to 

  1. Get them back
  2. Avoid this to happen again?

At the moment I have deactivated the work email from Z10 and have activated "only" iCloud and Gmail private emails.

 

Looking fwd for your feedback,

 

Regards

P

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Z10 has cancelled all my emails (from 5 accounts) from activation date from servers!!

Hi pmoretti2001 and welcome to the BlackBerry Support Community Forums!

 

Do the emails still exist when checking your email on your computer?

 

Thanks.

 

-CptS

 

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New Contributor
pmoretti2001
Posts: 2
Registered: ‎03-31-2013
My Device: Z10

Re: Z10 has cancelled all my emails (from 5 accounts) from activation date from servers!!

Hi 

 

unfortunately as soon as the server performed a synch all emails were - and are - gone, including my business server.

 

The deleted mails, as I said in my previous chat, are the ones I have sent or received from the day of activation of my Z10 to saturday, March 30th, 2013, when I have swapped SIM on the Z10.

 

This is a very serious issue and is leading me to lots of troubles, including spending my days off trying to recover information.

 

Please do all you can to resolve this and to get me back all my emails.

 

Thx

Paolo