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BlackBerry® Z10

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New Contributor
Dinsdale
Posts: 3
Registered: ‎03-19-2014
My Device: Z10 STL100-1
My Carrier: Digicel

Z10 keeps rebooting after installing 10.2.1.2102

My Z10 is now restarting constantly after I upgraded to 10.2.1.2102. Is there an issue with the new OS and if so will a fix be available soon?

 

At some of the restart times I was on electrical power with my battery over 90% charged.

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Developer
BBSJdev
Posts: 6,089
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: Z10 keeps rebooting after installing 10.2.1.2102

Welcome to the forums.

 

Is there a paricular event that triggers the restart or is it random or as soon as it reboots?

 

Have you tried a hard reboot either holding the power key down for 10 seconds or the power up/down keys down for approx. 20?

 


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New Contributor
Dinsdale
Posts: 3
Registered: ‎03-19-2014
My Device: Z10 STL100-1
My Carrier: Digicel

Re: Z10 keeps rebooting after installing 10.2.1.2102

I've only done the battery removal, not the shutdown with the keys.

 

There's no particular event that triggers it. Just now I was using the browser with a reported 50% battery life, the phone beeped and shut down. I could only restart it by connecting it to a power source. On connection I got the red led then the orange (more like yellow-green) and the battery charge indicator on screen. The led moved to blue after a few minutes and the phone restarted with 48% of its battery remaining.

 

Is this a battery problem with incorrect indication on the battery's state?

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Developer
BBSJdev
Posts: 6,089
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: Z10 keeps rebooting after installing 10.2.1.2102

From your description it does sound like a hardware or calibration problem.

Try the steps mentioned in this post and see if it helps...

http://supportforums.blackberry.com/t5/BlackBerry-Z10/z10-turns-off-before-battery-is-low/td-p/25214...

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
Dinsdale
Posts: 3
Registered: ‎03-19-2014
My Device: Z10 STL100-1
My Carrier: Digicel

Re: Z10 keeps rebooting after installing 10.2.1.2102

I've followed all the instructions and now the battery charges to 55% and says full.

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Contributor
bjbam
Posts: 12
Registered: ‎03-26-2014
My Device: Z30
My Carrier: All

Re: Z10 keeps rebooting after installing 10.2.1.2102

i am too experiencing random restarts on my z10 with 10.2.1
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New Member
wang
Posts: 1
Registered: ‎03-28-2014
My Device: z10
My Carrier: rogers

Re: Z10 keeps rebooting after installing 10.2.1.2102

My z10 has same problem with os 10.2.1.2102.

It will suddenly turn off or reboot by itself.

If the device ture off or reboot by itself it will take so many times to load os--show the log on the screen then shut down or load 30 perdcent then reboot again and again. I have tried spent half hour to sucessfully restart the cellphone which make me frustrate.

 

 

 

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New Member
Icebreaka
Posts: 1
Registered: ‎07-21-2014
My Device: Z10
My Carrier: TELUS

Re: Z10 keeps rebooting after installing 10.2.1.2102

Just added my 2 cents. I too have this same issue since the last patch or so. It's not every single day but pretty close and sometimes multiples in a day. It usually reboots pretty cleanly for me but it never used to do this and can be annoying.

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New Member
Mik10
Posts: 1
Registered: ‎07-22-2014
My Device: Z10
My Carrier: Orange

Re: Z10 keeps rebooting after installing 10.2.1.2102

I have the same issue on my Z10 with the 10.2.1.2977 software.

I had this problem at the beginning but it was fixed by an update. However, since the last update this issue is back :smileysad:

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