BlackBerry® Z10

[Sparkygme]

Hi has anybody else had the problem with this. My z10 keeps dropping its signal yet I have full 3G signal on my other blackberry Can have full 3G on other phone yet only 1 bar on g on the z10. If I reboot the the z10 it then comes back showing full h+ this last 5-6 hours then I have to reboot again. Anyone else having same issue

[JSanders Resident Expert]

When the signal drops as indicated, do you still see the BlackBerry dots logo next to that signal indicator?

[Sparkygme]

No bb icon vanishes but bbm and Internet still work. It's done it 4 times today

[JSanders Resident Expert]

Maybe you don't need to reboot, try swiping down from the top bezel to Settings > Network Connections > Mobile Network and turn off and back on your Mobile Network connection.

When you got this z10, did you use an existing SIM card in the device or a brand new SIM card?

[omranshah]

Tried to do the setting turn on turn off data network but the problem still persists. I suspect there might be the problem with the device itself and the carriers must replace our devices. Any clues!

[consultingsapphire]

Hello, did you manage to solve the issue?  I am experiencing exactly the same.

[JSanders Resident Expert]

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consultingsapphire wrote:

Hello, did you manage to solve the issue?  I am experiencing exactly the same.

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Open your Settings > Network Connectons > Mobile Network.

Do you have a pull down choice for the connection type, such as 2G, 3G, LTE, or ?

[consultingsapphire]

Hello, yes i do......................... 3G&2G, 3G only or 2G only

[JSanders Resident Expert]

Have you tried changing those settings to one other than currently, and see if the connection stays more constant?

[consultingsapphire]

Yes i have done that time and time agin (left it on one for one day and tried another the following)