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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎05-20-2013
My Device: Z10
My Carrier: Verizon

Z10 mysteriously re-boots

A few times a week my Z10 re-boots on its own when I am not actively using it..  Does anyone know why this is happening?

 

Thanks

 

Peter

Developer
Posts: 313
Registered: ‎03-13-2013
My Device: Z10
My Carrier: Tim

Re: Z10 mysteriously re-boots

It's a frequently issue for many users, we all hope that will resolved in a new release of the OS. BlackBerry still working for that. 

 

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New Contributor
Posts: 2
Registered: ‎05-20-2013
My Device: Z10
My Carrier: Verizon

Re: Z10 mysteriously re-boots

Thank you for your quick response

Developer
Posts: 313
Registered: ‎03-13-2013
My Device: Z10
My Carrier: Tim

Re: Z10 mysteriously re-boots

This is the purpose of the forum :smileyhappy:

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New Contributor
Posts: 6
Registered: ‎04-19-2013
My Device: z10
My Carrier: AT&T

Re: Z10 mysteriously re-boots

The O/S on my Z10 is10.0.10.116. Yesterday it re-booted during while I was speaking with someone. When I went back to the hub all calls were gone. Texts were still showing. Any ideas? Thanks, Russ

Contributor
Posts: 12
Registered: ‎05-20-2013
My Device: Z10
My Carrier: o2.de

Re: Z10 mysteriously re-boots

Hi,

 

upgrade to the latest version of BB 10 OS.

This problem is solved in newer OS:

http://www.blackberry.com/btsc/KB34039

New Contributor
Posts: 6
Registered: ‎04-19-2013
My Device: z10
My Carrier: AT&T

Re: Z10 mysteriously re-boots

Appreciate the quick reply. When I check for updates my Z10 tells me my O/S is the latest. Maybe AT&T hasn't rolled it out everywhere yet?

Contributor
Posts: 12
Registered: ‎05-20-2013
My Device: Z10
My Carrier: o2.de

Re: Z10 mysteriously re-boots

Yes, I think the problem is your provider.

He have to give the release. I have installed the 10.1.0.2354 three weeks ago.

Maybe you can install a leaked OS. You can search for it for example on the CrackBerry website.