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BlackBerry® Z10

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New Contributor
simonyen
Posts: 3
Registered: ‎05-20-2013
My Device: Z10

Z10 not able to call oversea after upgrade to version 10.1.0.273

I live in Thailand and I usually make call to Malaysia using 009 service from CAT. The full number will be 0096057163xxx and I have been using 009 services for more than 10 years. After upgraded to version 10.1.0.273, I'm not able to make oversea call with 009 services. The reply is "The number you are calling is not in service", I try call with other mobile phones and everything work as per normal. I doubt the the latest version are not able to read and dial the first 2 digits "00". Please help to provide a solutions.
New Contributor
simonyen
Posts: 3
Registered: ‎05-20-2013
My Device: Z10

Re: Z10 not able to call oversea after upgrade to version 10.1.0.273

Checked with BB call center Thailand and they have not received similar complain from other customer, no solutions neither. I try making oversea call with 001, 007 and 008 follow by country code, all having the same problem. Especially for 008 follow country code 60 (Malaysia), it ends up calling to China. It seems like the firmware do not recognized the 3rd digit as it read it as 'country code' instead of international call service offer by CAT Thailand. This is really PISS me off and I hope RIM can do something about it!!
New Member
kevinhsn
Posts: 2
Registered: ‎05-28-2013
My Device: Z10

Re: Z10 not able to call oversea after upgrade to version 10.1.0.273

[ Edited ]

I am having the exact same issue. My blackberry Z10 updated to 10.1.0.273 and since then I have had issues with my contacts not showing up, I cannot call over seas to Canada at all! I have tried 004, 007, 008, 009 and I always end up calling India!, also saying this number is not available, or incorrect, or network not available.  I'm with dtac and also have tried AIS and True and same issue :smileysad: Please help blackberry!!!

New Contributor
simonyen
Posts: 3
Registered: ‎05-20-2013
My Device: Z10

Re: Z10 not able to call oversea after upgrade to version 10.1.0.273

I think the only way to solve it is to downgrade to previous version beside waiting for newest version.

New Member
kevinhsn
Posts: 2
Registered: ‎05-28-2013
My Device: Z10

Re: Z10 not able to call oversea after upgrade to version 10.1.0.273

Agreed!