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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎04-15-2014
My Device: Z10, Z30, Q10, Q5
My Carrier: Rogers

Re: Z10 not starting up

I also can't boot up the z10,

Unspecified error encountered [A:0x00000049] if i try loader

 

If I try BB Link:

Error: Failed to load images.
Error: Security error.

Developer
Posts: 68
Registered: ‎03-12-2013
My Device: BB Z10
My Carrier: Rogers

Re: Z10 not starting up

Oliver had some issues posting so here's his full post...

 

Please help somebody.. My Z10 seems bricked with flashing red LED.

 

This issue happens on my Z10 (STL100-3) phone. I was trying to load an leaked BB 10.3 OS to take a look as mentioned in crackberry, auto loader name: Z10_10.3.00.0140_STL100-2-3.exe. It failed at the 99% of image loading. Then, I tried to load an official 10.2.1 OS using auto loader, but I got the following:

 

[       Uploading RAM Image 0x8023902C ] [############## 100 ##############]

QCFMv1/v2 Hybrid File
    containing: Radio

    Signature Trailer:
       EC521_512 Signer: 0x48584E51 (QNXH-OS-1)
       EC521_256 Signer: 0x4C584E51 (QNXL-OS-1)
[                  Writing  0x005CC000 ] [############## 100 ##############]

QCFMv1/v2 Hybrid File
    containing: IFS, OS, User File System

    IFS/OS Version:        10.2.1.1927 DEV
        Hardware ID:       0x051D0001 RIM BlackBerry Device
        Metrics Version:   3.18
        Build Date:        Dec 19 2013
        Build Time:        17:45:38
        Build User:        ec_agent
        STP Protocol Ver:  0.0.4 (release OS)

    Signature Trailer:
       EC521_512 Signer: 0x48584E51 (QNXH-OS-1)
       EC521_256 Signer: 0x4C584E51 (QNXL-OS-1)
[                  Writing  0x0001761F ] [############## 99 ###############]


Error: Failed to load images.


Error: Security error.

 

 

I treid many times, same result.

 

Then, I tried to restore it to factory settings using BlackBerry Link (the latest version) by button "Reload". During the action, the LED turns green. But everytime, it fails when the progressing bar reaches the end, with this message:

 

"Software update encountered an error. An error has occurred while updating your device's software.

Unspecified error encountered [A:0x00000049].

 

I have tried restoring / reloading OS by above two methods many times with and without battery inserted (battery has power). SD card and SIM card are not plugged in.

 

I searched around and tried a couple of ways suggested, including this article (also with A:0x00000049 error, http://forums.crackberry.com/bb10-leaked-beta-os-f395/q10-full-os-10-1-0-2342-sqn100-3-a-811046/inde... but none of them works for me :smileysad:

 

Any insight? Many thanks.

 

New Contributor
Posts: 2
Registered: ‎04-15-2014
My Device: z10
My Carrier: 33363369

Re: Z10 not starting up

throw it out or give it to ur kid to play with it, I did that.

no doubt BB died because they don't know how to solve problems.

 

New Contributor
Posts: 9
Registered: ‎04-15-2014
My Device: Z10, Z30, Q10, Q5
My Carrier: Rogers

Re: Z10 not starting up

That is not really an option to me :smileyhappy:

 

Finally saved it. This is what i did:

https://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-won-t-boot-up-due-to-error-quot-A-0x00000...

 

I actually love my Z10, as long as it can boot. Glad that it makes it..

New Member
Posts: 1
Registered: ‎09-14-2014
My Device: BlackBerry Z10
My Carrier: Vodafone India / Airtel -Kenya

Re: Z10 not starting up

Hi,


Same pathetic Experience for me too....I am traveling abroad & suddenly this problem arose.

I can’t make/ receive calls or text, cant retrieve important numbers / Data & the situation is making a huge negative impact on my image and professional requirements...adding to that neither any  online solution /support is available from Blackberry or nor proactive announcement made by them regarding the opportunity…

I had been using and promoting Blackberry around my Work & personal domain...However the latest shocking Experience of Z10 had made me realize that…It is time to other smartphones for all.