04-03-2013 11:02 AM
I recently purchased ten z10. Out of the ten I purchased 5 of them are having freezing problems were I am having to take out the battery every time. This happens when I try to edit a contact in my phonebook. This is what causes it freeze almost every time. Also if the phones are not receiving emails when logged onto your computer is this common. If I don't get this resolved soon I will have to take these back to get another phone. I would hate to have to switch to another phone since I have been using a blackberry for ten years now.
04-03-2013 11:15 AM - edited 04-03-2013 11:16 AM
I suggest you do an OS reload and test your phones without restoration. If it works then it is your configuration causing it.
I do not have any freezes. I do not imply that you do not have problems either, but either the device has a problem or a software issue is causing it.
Maybe your loaded contacts have some data that freeze the phone.
What STL are the phones?