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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎02-22-2013
My Device: Blackberry Z10
My Carrier: T-Mobile

Z10 regularly on silent??

Almost every day that I have this phone, it unexplainably goes on silent despite all the notifications being switched on?

If I touch the volume keys on the side of the phone a padlock sign appears.

When this padlock sign appears and I receive a phone call there is no sound, no vibrate, when I get a text or email, there is no sound or vibrate.

When I then check the sound and vibrate notifications these are switched on?

So why does this happen and how do I switch it back to normal sound and vibrate without resetting it.

 

It happens daily and Im fed up of resetting it all the time.

 

Can anyone help?

New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 regularly on silent??

I have the exact same problem. Initially I thought that I just didn't understand all the controls and that I must be putting it on silent somehow. But once I discover it (always after I miss an important call), I need to pop the battery to bring it back to life.
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 regularly on silent??

Known issue. Kb here:

http://www.blackberry.com/btsc/KB33694
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
New Contributor
Posts: 4
Registered: ‎02-22-2013
My Device: Blackberry Z10
My Carrier: T-Mobile

Re: Z10 regularly on silent??

Great, So basically I spend the best part of £500 for a brand new smartphone and there is no solution?

 

Wow.

 

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 regularly on silent??

Not yet, we are all patiently waiting for an update to fix a number if bugs. :smileyhappy:
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
Guru I
Posts: 18,684
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10 regularly on silent??

This usually happens when multiple messages come in and the device tries to play all the tones it stops all notifications. As posted above it's a known issue but no estimated time to resolution.
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Contributor
Posts: 18
Registered: ‎08-26-2013
My Device: z10
My Carrier: vodacom

Re: Z10 regularly on silent??

Solution! 
1) While playing the music: 
2) Open the back cover, 
3) Touch the connection buzzer on the back (right under battery location). I even now manage to apply pressure to the block-area without removing the cover, while playing music. Works! 
4) Fixed!

I actually had my BlackBerry replaced before I knew the Solution. Not even the carriers know this solution! Thank you BlackBerry for another issue on the Flagship model. Disappointed. ...and this from a Massive loyal BlackBerry user... and creating this forum account to be able to help other users, Pain!

Found the Solution here:
http://forums.crackberry.com/blackberry-z10-f254/no-sound-problem-z10-not-like-other-people-781693/