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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: Bold 9000
My Carrier: T-mobile
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Z10 sale shipment information

Does anybody know when Digital River will start shipping Z10 ordered in Black Friday sale? I ordered one in Nov 30 and got a confirmed email (without tracking information). I also paid for 2-day shipping and my account was deducted. However, since then I haven't received any information from BlackBerry Store or Digital River. I see there are many people having the same problem.

 

P.

New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: BlackBerry Z10 (Hope to Own)
My Carrier: T-Mobile

Re: Z10 sale shipment information

[ Edited ]

I have the same issue...

 

In fact I am planning to leave on December 5th for the holidays and only ordered with 2 day shipping in the hope that it will be shipped to me before i leave...

 

All I got was a receipt without a tracking number, and a charge to my card dispite being told that the card will not be charged until the product has been shipped... 

 

I even tried writing to them asking for a status update and the possibility of cancellation if they dont plan to ship it on time, but I didnt even get a response...

 

Really disappointed 

 

[UPDATE] I managed to get in touch with BlackBerry in an attempt to cancell my order, but my request was refused despite the Z10 not being shipped. I was said that the only way to cancel the order was to refuse the delivery... 

WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS

New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: Bold 9000
My Carrier: T-mobile

Re: Z10 sale shipment information

[ Edited ]

Dush, thank you for sharing your experience.

When I made the order, I wasn't able to imagine a company like BlackBerry can have such a terrible service. How could they take the money for 5 days without giving any information about shipping, especially when you paid 2-days shipping fee.

New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: BlackBerry Z10 (Hope to Own)
My Carrier: T-Mobile

Re: Z10 sale shipment information

I totally agree with you, I am extremly disappointed in BlackBerry over this

New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: Bold 9000
My Carrier: T-mobile

Re: Z10 sale shipment information

Hi Dush, I just got an email from BlackBerry about shipment. My phone will arrive in 2 days. I hope you also got good news.

The issue seems to be resolved, but BlackBerry missed a chance to improve its reputation. It could do much better: give a notification about the delayed delivery due to the high demand and an estimated shipping date.
New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: BlackBerry Z10 (Hope to Own)
My Carrier: T-Mobile

Re: Z10 sale shipment information

Wel I am glad they got around to shipping at least one of our phones Smiley Happy

 

Still no luck for me... no email yet

 

I think we would have seen more responses on this post if the demand for the Z10 was as high as they make it out...

New Member
Posts: 1
Registered: ‎12-05-2013
My Device: Bold 9900, Playbook
My Carrier: T-mobile

Re: Z10 sale shipment information

I ordered my Z10 on Sunday. I called Monday once I noticed that my order status has been "unsubmitted" Customer service had told me that is was still processing and I should receive my shipment email within 24-48 hrs. The money in my account was on hold and then yesterday I noticed the money was back in my account. Of course I called Customer Service asking if they had cancelled my order. The woman told me no that my order was still in process. 2 days had already passed so I asked when would I be receiving the email. She gave me the same 24-48 hrs. The fact someone has gotten the order shipped email akes me optimistic to have my phone before I go on vacation at the end of the month.

New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: BlackBerry Z10 (Hope to Own)
My Carrier: T-Mobile

Re: Z10 sale shipment information

Just following up to say that my Z10 order has also been shipped... The response they had for me is that the delay was due to a snow storm Smiley Happy 

 

Anyway, the device is due on Friday, and I am glad I will be able to take it with me

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New Contributor
Posts: 4
Registered: ‎12-04-2013
My Device: Bold 9000
My Carrier: T-mobile

Re: Z10 sale shipment information

Glad to hear that, Dush; and good luck veryone Smiley Happy