10-11-2013 08:50 PM
I got a prompt to update software on my Z10. After several prompts, I finally updated it. I didn't re-boot phone immediately, but yesterday the phone ran out of battery. This morning the phone will not register on the Verizon network...it won't recognize it. And the battery life, while always crummy, now depletes in 1/2 day instead of a day, even when I left it in airplane mode to save the battery. HELP!
When I look under Settings, the Mobile Network shows "off" and it will not toggle on. I can get e-mails by connecting to WiFI.
I spent 2 hours on the phone with the morons at VZ support and they are sending me a new SIM. The SIM might cause it to not connect to the NW, but it doesn't explain why the battery now depletes 3x faster than before.
Help me! I am very frustrated with this POS
10-11-2013 08:55 PM
10-12-2013 12:45 AM
I put it in "airplane mode", so there was no radio on to hunt for the VZ signal.
VZ does use a SIM card for LTE
I don't like the Z10. When it was working, it won't let me set up a second GMail account, it won't do push e-mail on POP e-mail like the old Blackberries did, and the battery life sucks
10-12-2013 09:57 AM
10-12-2013 10:07 AM
Agreed, my wife and I both have Z10s on the Verizon network and get good battery life (normal heavy use 6-8 hours; moderate use 10-14 hours).
Multiple Gmail accounts are available on the Z10.
When you get your new SIM, connect to the network, give it a few days to settle down the battery life. 2-3 days. Don't deplete the battery each day to 5%, but top off the battery when able for 15 minute or longer chargers during the day.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
10-12-2013 07:09 PM
New SIM came today, but phone still doesn't work.
I am now talking to RIM support on the phone. I have already been on the phone for 5 hours!!! this weekend with Michelle, Alyssa, Chris, Tom, Karen, Tom, and Alexandra from Verizon. Finally Alexandra said she doesn't know, so she passed me to Hanna at RIM and I have been on the phone for an hour already and my phone still doesn't work!!!
I am beyond frustrated with RIM and Verizon. I just want my phone to work!!! This shouldn't be this complex!!!
10-12-2013 07:12 PM
Battery life is horrid. With the phone in Airplane Mode today while I waited for SIM to arrive, the phone went from full, overnight charge to zero between 9am and 1:30 pm. That was in Airplane Mode with no radios on, no searching for VZ, no WiFi, no BT...nothing!!!!
I hate this phone
10-12-2013 07:14 PM
10-12-2013 07:52 PM
How do I get multiple g-mail accounts running? Every time I try to put my second account, which I will call "Account2" on, it rejects the password. I can remove "Account1" and "Account2 loads goes in just fine, but then I can't add "account1"...it rejects the password. Why is this?
I went to the guy at VZ and he couldn't figure out how to do it either
10-12-2013 08:19 PM