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BlackBerry® Z10

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New Contributor
Arshu
Posts: 6
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Z10 sound suddenly went off

Iv had my blackberry z10 for around 5 days now. Today initially i had kept it on Vibrate...i changed the profile to Normal but now the sound notification does not come at all. Music does not play as well. In general my blackberry does not seem to be playin any sort of sound at all. 

 

Anyone else have this problem?

 

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Trusted Contributor
radsystems
Posts: 107
Registered: ‎12-27-2012
My Device: BlackBerry
My Carrier: Mobile

Re: Z10 sound suddenly went off

[ Edited ]

Go to 'Settings' > 'Notification' and check that 'Sound' is 'On' and the volume slider is not all the way down. From here you can also check the individual notification settings for Phone, Messages, BBM etc.


Also ensure that 'Master Volume' in 'Settings' > 'System Volume'  is not all the way down on the slider.

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New Contributor
Arshu
Posts: 6
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Z10 sound suddenly went off

have already checked all that the volume slider is all the way up, so is the master volume and the Sound is on . I have tried factory resets but nothing works 

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Trusted Contributor
radsystems
Posts: 107
Registered: ‎12-27-2012
My Device: BlackBerry
My Carrier: Mobile

Re: Z10 sound suddenly went off

In that case, it doesn't sound like a software issue. It could be a problem with the speaker hardware.

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New Contributor
Arshu
Posts: 6
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Z10 sound suddenly went off

i dont know how suddenly the speaker hardware would just stop working....it was fine for the last 4 days :smileyfrustrated:

 

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Forums Advisor III
drewread
Posts: 1,035
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 sound suddenly went off

Try a factory reset from BlackBerry link, if that doesn't fix it make sure to contact your place of purchase to start the process for a replacement.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
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New Contributor
Arshu
Posts: 6
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: Z10 sound suddenly went off

already tried a reset from blackberry link didnt seem to work will have to go to the place of purchase

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Contributor
gbab
Posts: 11
Registered: ‎04-13-2013
My Device: Blackberrry Z10
My Carrier: Vodacom

Re: Z10 sound suddenly went off

Hi there, i have also been experiencing this problem, i use no bluetooth device, and all of a sudden my blackberry has no volume whether its a call, bbm, music, alarm...etc... the only way to fix the problem is to restart the device or pull the battery, however the problem seems to come back after some time... can someone give me some advice on what to do?... initially i thought it was a software issue but i now have updated to 10.0.10.99, and the problem is still going on. please help... 

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New Contributor
livefree19
Posts: 4
Registered: ‎04-12-2013
My Device: Z10
My Carrier: Indosat

Re: Z10 sound suddenly went off

Same problem with you.
Security wipe did't work.

Maybe on Monday i'll sent my Z10 to repair :smileysad:
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Contributor
gbab
Posts: 11
Registered: ‎04-13-2013
My Device: Blackberrry Z10
My Carrier: Vodacom

Re: Z10 sound suddenly went off

Hi livefree did u take tour phone in for repair? Any update on the problem?
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