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BlackBerry® Z10

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New Contributor
darronmillar
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
Accepted Solution

Z10 stuck after security wipe

Hi,

 

I had to security wipe my new Z10 due to issues with getting BBM setup. Now it starts up with the screen that tells you to connect to a pc via USB. (Picture of phone, USB and computer)

 

I have installed Backberry link although it doest recognise the phone and the startup image wont go away. I have tried 3 different computers and the startup screen wont go away! Windows tries to install drivers then fails with a RED cross.

 

I would wipe again if i could get into a menu. So right now, I have a very expensive phone that I can't use! Any other way to factory reset other than through the menu's perhaps?

 

Please help...

 

Thanks

Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Z10 stuck after security wipe

Here is a step by step solution KB33480.

New Contributor
darronmillar
Posts: 7
Registered: ‎02-16-2013
My Device: Z10

Re: Z10 stuck after security wipe

Thanks Arsen! That worked...
New Contributor
e-alromaithi
Posts: 2
Registered: ‎02-17-2013
My Device: Blackberry Z10

Re: Z10 stuck after security wipe

[ Edited ]

Hi

i got the same problem with the same reason :Wacko:

anyway, i followed the steps mentiond exactly but at the last part i get this error

 

 

i repeated this process many times and still no luck

how can i solve this problem ?

please help

thank you.

New Contributor
e-alromaithi
Posts: 2
Registered: ‎02-17-2013
My Device: Blackberry Z10

Re: Z10 stuck after security wipe

please dont ignore my problem

and please help me asap

New Contributor
Luay76
Posts: 2
Registered: ‎02-28-2013
My Device: Blackberry Z10

Re: Z10 stuck after security wipe

Hi Gents

I had the same problem & followed same steps...

 

I have the following error message 

 

A FATAL ERROR HAS OCCURRED WHILE UPDATING YOUR BB SOFTWARE, PLEASE TRY AGAIN LATER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Please help

New Contributor
White_Hair
Posts: 2
Registered: ‎03-01-2013
My Device: Z10

Re: Z10 stuck after security wipe

My phone is completely dead. I keep have the error downloading update when I follow the instruction trying to restore my phone.

 

I did my security wipe from Blackberry Link and for no reason, it failed and my phone does not respond anymore. Can some Blackberry support help me!!! Spent $600 on getting this phone and a security wipe via BB Link destroyed all !!!

Contributor
ashraq2u
Posts: 17
Registered: ‎03-01-2013
My Device: Z10

Re: Z10 stuck after security wipe

i did that it shows to reset when i do that again it says no updates and goes back to the same screen again really irritating

Contributor
ashraq2u
Posts: 17
Registered: ‎03-01-2013
My Device: Z10

Re: Z10 stuck after security wipe

i need help i did security wipe as normal.. now it gives an on screen error stating connect to system when i do that and follow the restore it say reset and ones done states no updates available its dead, im thinking of returning the phone..

Contributor
ashraq2u
Posts: 17
Registered: ‎03-01-2013
My Device: Z10

Re: Z10 stuck after security wipe

is it working? same issue for me