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BlackBerry® Z10

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New Contributor
tirola
Posts: 2
Registered: ‎03-02-2013
My Device: z10
My Carrier: a1

Z10 stuck at software update

Major problem here: After a security sweep my Z10 was stuck at the screen "softwareupdate" (turning cycle). I left it alone for 20, 30 minutes, but nothing happened. So I took the battery out to restart it.

 

Now I get to the screen "softwareupdate" but it is not doing anything now. I just have a plain screen with the words "softwareupdate" on top. That `s it. Nothing else, not to turning cycle or anything.

 

The Z10 is plugged in, so a low battery can not be the issue.

 

 

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New Member
mariusmihalec
Posts: 1
Registered: ‎03-02-2013
My Device: Z10
My Carrier: Meteor

Re: Z10 stuck at software update

[ Edited ]

Same issue here. The phone is useless until their update server can be contacted. This is pretty poor from BlackBerry.

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New Contributor
tirola
Posts: 2
Registered: ‎03-02-2013
My Device: z10
My Carrier: a1

Re: Z10 stuck at software update

Solved my own problem: I downloaded Blackberry Link and did a Reload of the device Software while the Z10 was connected to the PC. Is starting up again finde.

 

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