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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎03-01-2013
My Device: Z10

Z10 stuck on 'preparing to restart' post software update

Hi, I have just downloaded the software update for Z10.  All loaded fine until phone tried to restart.  It has been stuck on 'preparing to restart' for about an hour!

New Member
Posts: 1
Registered: ‎03-01-2013
My Device: Z10

Re: Z10 stuck on 'preparing to restart' post software update

Just take out the battery, wait 30 seconds at least and pop it in

It should be up and running

New Contributor
Posts: 2
Registered: ‎03-01-2013
My Device: Z10

Re: Z10 stuck on 'preparing to restart' post software update

Thanks v much.  Sorted.

Contributor
Posts: 14
Registered: ‎03-04-2013
My Device: Z 10

Re: Z10 stuck on 'preparing to restart' post software update

Worked for me too  thanks!