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BlackBerry® Z10

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Hall of Famer II
Posts: 50,753
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 to connecting to Safaricom (Kenya) network

Hi and Welcome to the Community!


Fkingori wrote:
How does one upgrade?

Upgrade what? Your device? Your device OS? Your device apps? Your service plan from your carrier? Something else?

Thanks and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Visitor
Posts: 1
Registered: ‎09-04-2013
My Device: BB Z10
My Carrier: Orange

Re: Z10 BIS with Airtel

How can you please tell me you bb z10 model number,because i havent been able to get bis service with airtel or any carrier

Hall of Famer II
Posts: 50,753
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 BIS with Airtel


Sanazuki wrote:

How can you please tell me you bb z10 model number,because i havent been able to get bis service with airtel or any carrier


Hi and Welcome to the Community!

 

I'm not quite sure that I understand your question, but it may be irrelevant anyway. No BB10 devices use BIS at this time. There are reports from some folks who have BIS on their account with no issues in using their BB10 device (though the BB10 device does not use BIS). There are other reports that having BIS on the account can cause the BB10 device to not function at all. Hence, the best place to address your question is with your mobile service provider.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎05-13-2013
My Device: BlackBerry Z10
My Carrier: Safaricom

Re: Z10 to connecting to Safaricom (Kenya) network

Hi,

 

Safaricom does not support BlackBerry Z10 and Q10. Only Airtel supports these two phones.

 

If you talk to Safaricom, they will say it is working, but what they will do is, ask you to bring the phone and set up the phone to work on an internet bundle and NOT ON THE USUAL BlackBerry platform. This is as good as using a normal smart phone for your emails and internet.

 

Safaricom is not going to support the BlackBerry service on Z10 and Q10 at all, according to very reliable sources.

 

Trust above is clear and helpful.

 

Gerard