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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎07-02-2013
My Device: z10
My Carrier: verizon

Z10 upgade looping

I have neen attempting to upgrade the software on my z10 but i keep running into the issue of every time I try it keeps telling me that i need to update to version 10.0.9.422. ive tried several times in every way listed but for some reason it just wont let me update. Ive only had the phone for a day. From what i can see there is 10.1. something because BBW says that i need it before im able to install Skype.
Is my phone trolling me or am I just an **bleep**?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Z10 upgade looping

Hi wired1493 and welcome to the BlackBerry Support Community Forums!

 

Have you checked for the update by going to Settings>Software Updates? It is possible that Verizon has not made the update available for you yet.  If it's not available now, it should be in the near future.

 

Thanks.

 

-CptS

 

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Contributor
Posts: 23
Registered: ‎05-15-2013
My Device: BlackBerry Z10 - Playbook
My Carrier: Bouygues Telecom

Re: Z10 upgade looping

 

try update with wifi connection and cable power