10-20-2013 10:44 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
10-21-2013 10:04 AM
Similar issue for me- Charged it over night, in the morning it showed "only emergency calls" and would not accept my passcode, (i typed it enough times to confirm I was typing it correctly), I held the power down to restart it and it now it's lifeless.
Tried with another known good battery to no avail.
The 2hr charge/15min/2hr charge seems as arbitrary as the month of messages the hub deleted.
has anyone successfully done this?
10-21-2013 11:14 AM - edited 10-21-2013 11:16 AM
FWIW... a couple of observations.
First, I have been seeing a seeming large number of phones on Crackberry forum dead after all night charge. This could be a coincidence but...
Second, I was getting a blue screen once a day followed by a restart. I traced it (I am 99% sure) to an app. I realize your Blue Screen was followed by a dead phone, but for others. Again, FWIW.
05-15-2014 03:48 PM
07-16-2014 01:53 AM
Use windows Internet explorer( not chrome) to navigate to this page www.BlackBerry.com/updates, this will guide you http://supportforums.blackberry.com/t5/BlackBerry-
a week ago
I am reading so many messages like this, the Z10 won't turn on. There doesn't seem to be any consistent way to revive the Z10. Mine won't turn on either and if I hold the power button, I get two red lights after 10 or so seconds and then maybe a random 1 red light blink about 1 minute later and that's about it. If I pull the battery and plug into the laptop, I get a quick red at initial connection and then nothing. Does this mean the Z10 is dead? If so, then why are so many of them becoming bricked with no recovery. This is really frustrating.