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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎11-04-2013
My Device: Z10
My Carrier: Wind mobile

Z10 won't charge/turn on

[ Edited ]
I haven't been able to turn my z10. When I plug it in to charge, the led light appears and it says its charging. When I try to turn it on, "blackberry" appears for 5 minutes then it shuts off.. I tried using different chargers, outlets.. Reloading the os through blackberry link.. Blackberry desktop doesn't detect my phone.. I've had the phone for a few months now. This is the first time I've completely drained my battery before plugging it into a charger. Any advice on how to get my phone to work?
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Z10 won't charge/turn on

Did you try a different battery?  A completely discharged battery could take many hours to charge.

 

It should turn on when partially charged but be patient and wait 3 to 4 hours.

 

No luck, it is still under warranty take it back to where you got it.