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BlackBerry® Z10

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New Contributor
AlwaysARedhead
Posts: 7
Registered: ‎11-21-2013
My Device: Blackberry z10
My Carrier: Rogers
Accepted Solution

Z10 won't display text messages, can't receive

I performed a security wipe yesterday because my contacts were a complete mess, numbers were associated incorrectly, and I have no idea how that occured.

 

After the security wipe, and when I highlight and click text messages, the Blackberry hub only displays the phone numbers of numbers that I have sent a text to; when I click on the message, I see the number plus a grey screen. 

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Trusted Contributor
fuzzymonkey30
Posts: 133
Registered: ‎10-18-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

Do the messages ever load if you leave it open? Or does it just show a blank screen forever? Guessing it didn't do this before the wipe. Are you running 10.2?
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New Contributor
AlwaysARedhead
Posts: 7
Registered: ‎11-21-2013
My Device: Blackberry z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

If left open, screen shows phone #, the rest is grey. It did not do this before the wipe. Yes I am running 10.2
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New Contributor
AlwaysARedhead
Posts: 7
Registered: ‎11-21-2013
My Device: Blackberry z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

It remains grey when left open, it did not do this before the wipe, and I am running 10.2.
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Trusted Contributor
fuzzymonkey30
Posts: 133
Registered: ‎10-18-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

Interesting, If you haven't tried already, can you open the back of the phone and remove the battery, wait a few seconds, then put it back in. Once the phone starts up again, and the hub is prepared try opening up a text message and see if it works.
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New Contributor
AlwaysARedhead
Posts: 7
Registered: ‎11-21-2013
My Device: Blackberry z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

Sorry, I should have mentioned that I did pull the battery, but sadly that did not work. Do you think I should do another security wipe and then restore?

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Trusted Contributor
fuzzymonkey30
Posts: 133
Registered: ‎10-18-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

No need to do a security wipe as it only removes all your data from the phone and puts it into a "factory-default" state. You should try doing a reload of the OS using BB link. If you don't want to lose any of your contacts or settings. Perform a backup of everything before doing the reload. Instructions are as follows:

Open BlackBerry Link and connect your device via microUSB
Select Settings (gear icon)
Select Reload under Reload Device Software
Follow the on-screen instructions to reload the software. When complete you can disconnect your device.
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New Contributor
AlwaysARedhead
Posts: 7
Registered: ‎11-21-2013
My Device: Blackberry z10
My Carrier: Rogers

Re: Z10 won't display text messages, can't receive

Thank you, that has worked.
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