02-08-2013 11:57 AM
My Z10 won't sync anything with our corporate Exchange server, but rather gives me a message that "Your account is no longer synchronized with your device. Check that your account settings are correct. If they are correct, contact your email service provider."
What happens is that I enter my account information, and everything looks good - no errors appear, the Z10 shows that it is connecting to get "setting and policy stuff", then everything looks okay. I can go into that email account via the Hub, and I can see my folders. But nothing ever syncs - no mail, contacts, or calendar.
After about 5 minutes, I get a notification in the hub that my account is no longer synchronized. Then...when I go to settings|accounts I see that account showing "Not Connected - Account Invalid".
I know my Exchange account is enabled for ActiveSync, because I use it with other devices. I've double checked the password, username, mail server name, domain, etc...
Solved! Go to Solution.
02-08-2013 12:39 PM
Follow up - during the period after setting up the Exchange ActiveSync account, I can send mail from that account on my Z10. But once it tells me my account is no longer synchronized, I can't send mail any more!
02-11-2013 06:57 PM
I'm getting the same errors with a new z10 also. Exchange 2003 and activesync, phone connects fine and downloads message but after about 15min disconnects from the server and stops syncing.
Iphones and Android phones all work correctly with activesync.
02-11-2013 08:19 PM
02-12-2013 02:34 PM
I've been in close contact with my IT guy, but he hasn't been much help yet (they don't seem to have a lot of resources for resolving BB10 issues yet).
There is a *possible* culprit - and I'm just speculating here - but when I set up the account on my Z10, I get a certificate warning message. My Z10 says "This email provider may not be trustworthy." and when I hit details it shows details of the certificate on our Exchange server. I am able to hit "okay" and continue past that prompt.
With my IT guy, we looked at the event viewer on the exchange server. It has an Event ID 12014 error that comes up regularly, which states (in part): "Microsoft Exchange couldn't find a certificate that contains the domain name XXXXX in the personal store on the local computer. Therefore, it is unable to offer the STARTTLS SMTP verb for any connector with a FQDN parameter of XXXXX".
We don't know if this is connected to the issue, but if it is the thing causing the inability of my Z10 to use ActiveSync with Microsoft Exchange, it is weird that Android and iPhone devices have no problem connecting with ActiveSync.
02-19-2013 03:33 PM
I have the same issue with the certificates... I was on the phone with RIM/BlackBerry techs for quite a while a few days ago. They were perplexed at this problem and said that they would continue working on it. They felt the certificate issue was causing the phone to hiccup.
03-19-2013 05:58 AM
I'm getting the same problem with ONE Z10. Another two which I have setup are both working without problems.
Any ideas would be really useful
03-19-2013 04:54 PM
I have the same issue with the single Z10 we are implementing. Other brands of devices are able to use activesync on the Exchange 2007 server without issue.
03-19-2013 07:56 PM