09-05-2013 09:41 AM
09-09-2013 10:53 AM
We may have it this time. The same day I posted "we have this fixed" it failed again so I have been reluctant to curse the latest fix by blessing it, but so far so good after these changes for 12 days.
1. The last change we made: Blackberry had us add a registry key to the Exchange 2003 server. \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servi
2. Before that we set the IIS Connection Timeout in IIS per a MS technet note on this site. To the 300 second maximum value.
3. Before that Blackberry Support had our network staff update the Cisco firewall. We had a ActiveSync timeout set to ten seconds. They recommended increasing it to 10 minutes but I went with the maximum at 45 minutes.
09-19-2013 08:07 PM
09-24-2013 08:04 PM
09-25-2013 11:00 AM
the problem is with the Delete all Prior emails. If you have used that feature on the Z10 or the Q10 your device will break and start prompting you for your credentials again.
Please trust me this is what it is. We have struggled with this for months and after speaking with Sprint and Verizon reps finally spoke to BlackBerry technical support and they admitted this to be a bug.
So Delete the Email account off of the device and re add it, then NEVER use the Delete All Prior emails feature and you will be good.
By the way I love the Delete All Prior emails feature and would use it on my trusty old Bold 9930 every single morning but not on my Z10 or the Q10 any longer
09-25-2013 11:09 AM
We have never used that feature.
FYI - I am only having the problem about once a week now. The last was on Sunday and the Z10 was sitting on the couch untouched for several hours before it happend. A quick check showed it had recieved an e-mail about 15 minutes prior.
12-07-2013 01:24 PM
Working with Blackberry we all gave up on making this work with Exchange 2003. We went to Exchange 2010 and smooth sailing. Several weeks now, no errors of any kind.
Just wanted to circle back and post this. FYI