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BlackBerry® Z10

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Contributor
geever
Posts: 17
Registered: ‎01-07-2010
My Device: Z10
My Carrier: Telus
Accepted Solution

Z10 wont charge when plugged in initially

Hello, I am having problems charging my Z10. When I plug it in to charge initially the lightning bolt does not show up and it does not begin charging. Even after waiting 5 minutes. The only way to get it to charge is to unplug it and then replug it in again. Has anyone been experiencing this problem? Is my phone defective? I am worried because it is new and if there is a problem I would like to have it taken care of before I cant get it replaced...

 

I am using the blackberry USB cable and charger. I have also tried other USB cables but it has not remedied the situation.

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BlackBerry Technical Advisor
-BD-
Posts: 494
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Z10 wont charge when plugged in initially

It's not an issue with your charger.  This can happen when the wall charger is plugged slowly into the phone.   It currently causes the charger to be detected wrong.

 

KB33636

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Contributor
geever
Posts: 17
Registered: ‎01-07-2010
My Device: Z10
My Carrier: Telus

Re: Z10 wont charge when plugged in initially

Thanks for the quick reply. I usually plug it in quickly and this still happens. Would this be a hardware issue? Or can it be software. I would hate to lose my return Window to just swap it with another one (if it is a hardware issue) 

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 wont charge when plugged in initially

Well, the KB linked does say this issue is being investigated which would lead me to believe the issue us not work designed as such, and up for fixing.




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New Contributor
Hugh_G_Rection
Posts: 6
Registered: ‎02-08-2013
My Device: Z10
My Carrier: Phone Company

Re: Z10 wont charge when plugged in initially

Same with mine. It went dead overnight, so I plugged it in this morning. Every half hour or so, it wakes up, chimes, then powers down. This has been going on for over seven hours now, and the device is still useless. I have tried a couple of cables, yes - inserted them quickly - that work on my 9900 so I know they are OK.
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Contributor
geever
Posts: 17
Registered: ‎01-07-2010
My Device: Z10
My Carrier: Telus

Re: Z10 wont charge when plugged in initially

I have tried plugging in my charger even faster and it seems to catch it on the first try now. Thanks for the tip -BD-

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Developer
raffi
Posts: 154
Registered: ‎06-23-2012
My Device: Z10 & Z30
My Carrier: Bell

Re: Z10 wont charge when plugged in initially


Hugh_G_Rection wrote:
Same with mine. It went dead overnight, so I plugged it in this morning. Every half hour or so, it wakes up, chimes, then powers down. This has been going on for over seven hours now, and the device is still useless. I have tried a couple of cables, yes - inserted them quickly - that work on my 9900 so I know they are OK.

Seems like your problem is slightly different to the one specified in the KB article. The KB article is about getting the charging started, but your issue is that it starts, but doesn't stay charging until completion and it goes in and out of the charging state.

 

Any word from BlackBerry about this separate issue? I believe I might be having the same problem.

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 wont charge when plugged in initially

None of which I'm aware except to leave it charging while simultaneously and wnile still connected, remove and replace the battery.




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New Contributor
Jimmyz10
Posts: 5
Registered: ‎02-15-2013
My Device: Z10
My Carrier: Vodafone uk

Re: Z10 wont charge when plugged in initially

I have the same problem, come on BB we should not have a "speed of plug insertion" specification to adhere to in order for a charger to work. Please fix the software or replace the faulty component.
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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 wont charge when plugged in initially


Jimmyz10 wrote:
I have the same problem, come on BB we should not have a "speed of plug insertion" specification to adhere to in order for a charger to work. Please fix the software or replace the faulty component.

Agreed.

 

Are you using the supplied charger?

 

If not, please know that all USB chrarger are not powered enough to charge the z10.




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