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BlackBerry® Z10

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New Contributor
adrianmay
Posts: 2
Registered: ‎02-04-2013
My Carrier: EE

Z10 wont unlock

After a period locked, swipping up does not bring up password box (yet double finger swipe brings up keyboard) . Only way to get back in is via restart 

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Guru III
knottyrope
Posts: 29,210
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Z10 wont unlock

are you using the bezel and going up?

 

the screen and bezel are touch sensative



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Contributor
thorstenfixplease
Posts: 15
Registered: ‎02-04-2013
My Carrier: O2

Re: Z10 wont unlock

I have experienced something like this twice - the keyboard won't re-appear to let me enter my password. The 2 finger up-swipe didn't help either. I didn't reboot, it came back eventually, seemingly randomly.

The bezel isn't touch sensitive btw
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New Contributor
adrianmay
Posts: 2
Registered: ‎02-04-2013
My Carrier: EE

Re: Z10 wont unlock

strange. Its OK if only locked for a short period but if locked for a few hours the same always happens. Will see if it eventually pops up after a wait

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Guru III
knottyrope
Posts: 29,210
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Z10 wont unlock

ill wait an hour to test it again, but I have not noticed this yet on mine.



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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

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See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

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Guru I
Xandrex
Posts: 18,375
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR) & B&You

Re: Z10 wont unlock

I simply swipe up from the bottom bezel every morning since Thursday.
no issue on my side, but the swipe must be quite "vertical".



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New Member
ImranChaudhry
Posts: 1
Registered: ‎02-09-2013
My Carrier: O2

Re: Z10 wont unlock

I've had the same issue on 2 handsets. The only way to get past it is to restart the device. Very annoying.
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Guru I
Xandrex
Posts: 18,375
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR) & B&You

Re: Z10 wont unlock

when you are in this situation, can you simply click on the top button? click once, or click and maintain.

what happens then?



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Guru I
Xandrex
Posts: 18,375
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR) & B&You

Re: Z10 wont unlock

this bug has been acknowledged by RIM a few hours ago. A workaround may be helpful, please read this article from the public knowledge base:

 

KB33684 Unable to wake BlackBerry 10 smartphone from sleep while on the lock screen




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Forums Advisor III
jerryg50
Posts: 1,164
Registered: ‎02-28-2009
My Carrier: BELL

Re: Z10 wont unlock

It looks like if the phone will not unlock it has to be restarted!  This is not very good. I am sure they will soon fix this!

Jerry G.
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