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BlackBerry® Z10

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New Contributor
juanroo
Posts: 9
Registered: ‎11-24-2009
My Device: Not Specified

accidental dials

My Z10 keep dialing  numbers of missed calls after I decline a call or a lost call, even when it's locked or inside the case. How can I solve this?

 

Thanks

 

Juan

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: accidental dials

HI juanroo,

 

Sorry to hear you're having an issue with your device placing calls.

 

To clarify, only missed calls, rejected calls and dropped calls are auto-dialing? Any call you have answered does not redial?

 

Under Settings>About>Category OS what is your software version? 

 

Have you done a reboot by pulling your battery? 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Trusted Contributor
vfk
Posts: 239
Registered: ‎07-01-2013
My Device: Q10

Re: accidental dials

I have a similar problem with my Q10.  Never had a problem with my other BB7 or prior Blackberries.  I find myself pocket dialing or sending emails every 2nd day.

 

The phone icon is "too accessible" when a user picks up the phone by the edge (ie holster removal).  I would like to see a general setup option to confirm dial or confirm send.

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New Contributor
juanroo
Posts: 9
Registered: ‎11-24-2009
My Device: Not Specified

Re: accidental dials

Hi HMthePirate,

 

it happens usually after dropped/rejected calls or after I make a call, the phone dial again even inside the hoslter and other party hears all ambient sounds... also when the phone is locked. This was on OS 10.0.1 and yesterday I got the 10.1.0.4181 and happend again...

 

thanks for helping! 

Juan

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Regular Contributor
Kumara_Krishnan1210
Posts: 82
Registered: ‎07-30-2013
My Device: curve 8520

Re: accidental dials

u have turn on this feature to dial to the missed calls turn it off...

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: accidental dials


juanroo wrote:

Hi HMthePirate,

 

it happens usually after dropped/rejected calls or after I make a call, the phone dial again even inside the hoslter and other party hears all ambient sounds... also when the phone is locked. This was on OS 10.0.1 and yesterday I got the 10.1.0.4181 and happend again...

 

thanks for helping! 

Juan


Hi Juan,

 

Further investigation is needed into this issue and in-depth log review will be required.

 

Contact your mobile network carrier's technical team and ask for a support ticket to be opened with BlackBerry Technical support so this investigation can be done.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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