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BlackBerry® Z10

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New Contributor
nahumjb
Posts: 4
Registered: ‎02-28-2013
My Device: z10

battery draining and over heating

My battery lasts about 4/5 hours with moderate use and over heats on the left hand side it is the phone not the battery that heats up as soon as I start using it
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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery draining and over heating

How do you know it is the phone and not the battery?




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New Contributor
nahumjb
Posts: 4
Registered: ‎02-28-2013
My Device: z10

Re: battery draining and over heating

I removed the back cover the battery was only warm where As the screen and top left of the handset were hot
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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery draining and over heating

Thanks.

 

If you feel there is a hardware fault, certainly return your device for a warranty replacement -- the sooner the better.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
nahumjb
Posts: 4
Registered: ‎02-28-2013
My Device: z10

Re: battery draining and over heating

This is the second one I've had the 1st one the software failed after 4 hours so I'm fast lyrics losing confidence in this device
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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery draining and over heating

Software failure after four hours?

I don't know what that is, but should have been an easy fix.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
nahumjb
Posts: 4
Registered: ‎02-28-2013
My Device: z10

Re: battery draining and over heating

It went to a screen telling me to plug it into a pc BlackBerry Link wouldn't recognise the handset and no matter what we did it wouldn't come off that screen so it was exchanged now I have this power issue with the new one
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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery draining and over heating

I'd let it be a while, a few days.

 

It's a know fact that the first two weeks of operation the battery drains quickly, the device is linking and syncing to many databases on the device itself (even the address book is linking from contacts > Facebook > Twitter, etc.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
prelin
Posts: 9
Registered: ‎03-13-2013
My Device: Z10

Re: battery draining and over heating

Hi

 

Are you still having this problem? Mine does the same, heating on the phone part and 4-5 hours with minimal use.

 

Has yours improved? or did you take this unit back? Please help, as I have 1 day letf on my out-of-box failure warranty

 

Prelin

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New Contributor
micheliod16
Posts: 7
Registered: ‎02-09-2013
My Device: z10

Re: battery draining and over heating

I had to bring mine back. I had the same problem. When I removed the battery cover I noticed beside the battery was overheating. I brought my phone back But after the new replacement I have no problems.my battery last well past a day.
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