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BlackBerry® Z10

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Contributor
audhie
Posts: 16
Registered: ‎04-21-2013
My Device: z10

battery never fully charged

Hi all, i hv been reading through the posts about my problem but it seems no one ever posted it.

when i charged the z10, its never fully charged. It keeps on charging eventhough i plugged it for 10 hours and the lightning icon is always showed.

So i downloaded battery indicator app to check my battery status, and it says my battery is 99%. It seems that the battery never reaches 100%.

What i did was reconnected the charger and wait for about 5 minutes and it becomes 100%.

Maybe it needs to recalibrate. But how to do it?

Any answer will be very much appreciated.


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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery never fully charged

Two things... the device may not always report the battery charge accurately (meaning you could actually be 100% charge although it says 99%).

Secondly, when you see it is at 99%, try unplugging and replugging the charger back in, I've done that and the final 1% will often register.

 

For me and others, draining the battery down to less than 10%, and at that time, while connected to the wall outlet charger, charging back to full 100% will normally recalibrate the device battery charge reading.




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Contributor
audhie
Posts: 16
Registered: ‎04-21-2013
My Device: z10

Re: battery never fully charged

Well i always did unplug and re-plug.
But dont you think its a useless thing to do (to always remember to reconnecting your phone).
I dont want to set an alarm that says "its time to unplug and replug your phone"

My biggest concern is if i forgot to do it the battery will always be overcharged and eventually the battery will be spoiled. As we all know, bb's battery price are quite pricey...

I tried several old fashioned methods.
1. Drains the battery till it shuts down by itself (0%) and charge
2. Drains till the indicator turns to red and charge
3. Drains till 50% and charge
4. Drains 90% and charge

Nothing seems to work.

Do you have other suggestions?
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery never fully charged

ummm... remember, I have no way of knowing what you've done or not done, right?

So, I offered you the advice I've seen work for others.

 

Your Z10 battery will not overcharge. The charging is controlled by the device and cuts off at 100%, and as I mentioned above, your device might be reporting 99% when it is actually at 100% charge.

 

Remember, the battery has one charge level, and the device actually has another, and they may not always be the same.

 

My suggestion is the same as I offered above, <10% and charge.




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Contributor
audhie
Posts: 16
Registered: ‎04-21-2013
My Device: z10

Re: battery never fully charged

Yes.. maybe u missed 4th paragraph in my 1st post.

What i mean by overcharged is it keeps on charging eventhough the real battery is already 100% but the device still says its 99%. usually if we keeps on charging like this the battery will get FAT sooner.

This morning when i woke up i notice that my phone is really hot. And its coming from the battery.

BB surely needs to fix this battery indicator bug.
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery never fully charged

No, I saw that, and I restated it as what I've done as well.

 

The last OS upgrade included battery enhancements. I don't know what OS version you're on.

And, I'm certain they will continue to improve where bugs are reported.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
audhie
Posts: 16
Registered: ‎04-21-2013
My Device: z10

Re: battery never fully charged

Stl 100-2
Version 10.0.10.90
Its the latest version when i checked from my z10.
I'm in singapore.
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery never fully charged

Yep, it is the latest.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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