Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Member
Posts: 2
Registered: ‎08-19-2011
My Device: curve 8520
My Carrier: movistar

bb Z10 reload wont work

Hi! i have a bb Z10 had some trouble so i tryed reloading it but it takes for ever and dosent do anythign or so it seems  

 

help me please!

 

i live in Vzla and im desperate

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: bb Z10 reload wont work

Hey rcr0106,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps below to perform a clean reload of the BlackBerry Z10:

 

  1. Open BlackBerry Link.
  2. Ensure the computer is connected to the Internet.
  3. Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
  4. Connect the device to the computer.
  5. When the device button is available on the bottom of the BlackBerry Link window, click it.
  6. Click the Reload button.
     
    Also do you get any specific errors on the BlackBerry Z10?  
     
    I look forward to your reply.
     
    Cheers.
     
     


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!